This data protection declaration clarifies the type, scope, and purpose of the processing of personal data as part of the provision of our services and within our online offer and the websites, functions, and content associated with it, as well as external online presences, such as our social media profiles. With regard to the terms used, such as "processing" or "person responsible," we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Contact: ashopifypro@gmail.com
ChatBase: Live Chat & AI Sales Chatbot is a web application that provides an online reviews and marketing solution (the “Application”) for merchants who use the Shopify platform to operate and enhance their e-commerce websites (the “Merchants”). The Application is owned and operated by Email Capture (“we,” “us,” “our”).
We respect your privacy. This Privacy Policy (the “Policy”) explains our privacy practices for the Application. The Notice also describes the rights and options available to you with respect to your personal information.
When you install the Application through the Shopify app store, we obtain your name, address, e-mail address, and cell phone number from Shopify.
Information We Obtain from Shopify: The Application is available only to Merchants who own a Shopify store. When you install the Application through the Shopify app store, we automatically gain access to the following information from your Shopify account: your full name, address, e-mail address, and cell phone number. We also obtain details of your Shopify store.
While you use the Application, we collect information on your Shopify store customers, such as their names, email addresses, addresses, and order history.
Customers' Information: While using the Application, we gain access to the following information of your Shopify store customers: full name, address, email address, purchase amount, purchase date, and the item purchased.
We also collect your Shopify store customers' reviews on your store.
Review Information: If your customer chooses to submit a review on your store, we will collect any information your customer chooses to provide within such a review, including photos, videos, ratings, review text, comments on the review, and responses to other questions that you may present in the submission form.
We collect your device information.
Meta Data: When you use the Application, we collect information about your computer or mobile device, your operating system, and your browser. We also collect meta data of your customers.
We collect analytic information about your use of the Application.
Analytics: When you use the Application, we collect information about your use of the Application. For example, we may record the frequency and scope of your use, actions taken while using the Application, and the interactions you make with the Application.
We also collect analytic information about your customers’ use of the Application and your store.
We process your data for the following purposes:
You may opt out of marketing communications by sending an email to: ashopifypro@gmail.com or as otherwise provided in our marketing communications.
We retain your personal data as long as the Application is installed in your Shopify store, and thereafter for compliance and legal purposes.
We implement measures to secure your information, but absolute security cannot be guaranteed.
We will transfer your information internationally only in accordance with applicable data protection laws.
If you are in the EU, you have rights such as access, rectification, data portability, withdrawal of consent, objection, restriction, and the right to be forgotten. For more details, contact us at ashopifypro@gmail.com.
We do not knowingly collect information from minors under the age of 18.
If we change this Policy, we will provide notice of such changes by email.
We are the data controller of your personal data collected through the Application.
We are the data processor of your customers' information collected through the Application.
You can contact us at ashopifypro@gmail.com.